ISTI Support and Services
Maintenance Agreement
Maintenance Agreement Support aims of being the primary hub for delivering services and integrated 24/7 support to the hardware and software products that ISTI offers.
We extend our after sales support to make sure that there will be no downtime for your day-to -day business process, having the best people who knows your company’s set up and products that are running in driving your company’s success.
Our Support Services help organizations to overcome challenges of making business operations better, more efficient, flexible, integrated, and reliable.
Managed
Manages a customer's IT infrastructure and/or end-user systems, typically on a proactive basis and under a subscription model.
It is an alternative to the break/fix or on-demand outsourcing model where ISTI performs on-demand services and bills the customer only for the work done.
Proactive basis management responsibilities and functions and a strategic method intended to improve operations and cut expenses.
Provide additional support such as remote assistance and helpdesk services to keep everything running efficiently.